Terms of Use

Last Updated: August 20, 2019

Welcome to Asopie and our Terms of Use (these “Terms”). These Terms are important and affect your legal rights, so please read them carefully. Note that Section 18 of these Terms contains a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.

By (a) accessing or using the websites or blogs (collectively, the “Sites”) provided by or on behalf of Asopie Limited or our subsidiaries or other affiliates (collectively, “Asopie,”, “Asopie Amazonian Natural Food”, “we,” “us” or “our”) that link to these Terms or (b) ordering, receiving or using any Asopie products, ingredients or other products or services offered by Asopie through the Sites or through any third party retailer, online or e-commerce platform, mobile application, blog or other third party channel (collectively, “Third Party Channels”) ((a) and (b) together, the “Products”), you agree to be bound by these Terms and all of the terms incorporated herein by reference, including our Privacy Policy. If you do not agree to these Terms, you may not access or use the Sites, order, receive or use the Products.

These Terms do not alter in any way the terms or conditions of any other agreement you may have with us in respect of any products, services or otherwise. If you are using the Sites on behalf of any person or entity, you represent and warrant that you are authorized to accept these Terms on such person or entity’s behalf and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms.

Asopie reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email notification, providing notice through the Sites or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Sites or order, receive or use Products, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Sites or order, receive or use the Products. If you do not agree to the revised Terms, you may not access or use the Sites or order, receive or use the Products.

1.      Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you.

2.      Eligibility

The Sites are provided by Asopie and available only to entities and persons over the age of legal majority who can form legally binding agreement(s) under applicable law.

By using the Sites, you represent and warrant that you (a) are 18 years of age or older, (b) have not been previously suspended or removed from the Sites, or engaged in any activity that could result in suspension or removal from the Sites, unless expressly permitted by Asopie, and (c) have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.

We continually test new functionalities, services, options, initiatives, user interfaces, products and other features that we are considering developing, adding or incorporating into our Sites or Products (collectively, “Test Features”). We reserve the right, in our sole discretion, to include or exclude you, from these tests without notice and to discontinue or to modify any Test Feature at any time, for any or no reason, without prior notice and with no liability, to the fullest extent permitted by applicable law.

3.      Registration, Account and Communication Preferences

To access and use certain areas or features of the Sites, you will need to subscribe to Asopie subscription account. By subscribing, you agree to (a) provide accurate, current and complete account information, (b) maintain and promptly update, as necessary, your information, (c) be responsible for the acts or omissions of any third party who has authority to access or use the Sites on your behalf, and (e) immediately notify us if you discover or otherwise suspect any security breaches related to the Sites or your account. You further understand and agree that Asopie may take actions we deem reasonably necessary to prevent, respond to, pursue or remedy suspected or actual fraud and abuse, including without limitation, termination or suspension of your account.

By subscribing to an Asopie account, you also consent to receive electronic communications from Asopie (e.g., via email or by posting notices to the Sites). These communications may include notices about your account (e.g., payment and delivery updates, and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the instructions provided therein.

By providing your mobile phone number to us through the Sites or in connection with your order, receipt or use of our Product(s), you consent to receive calls or text messages at any such phone number sent by or on behalf of Asopie, including autodialed calls and/or text messages, for marketing, promotional, operational or transactional purposes, such as updates on the delivery status of your order of our Product. You may opt out of marketing and promotional calls or messages by emailing us with such request. Following such opt-out, you may continue to receive calls or messages for a short period of time while Asopie processes your request. It is your responsibility to keep your account information, including your phone number, updated. Standard message and data rates applied by your mobile phone carrier may apply to the text messages we send you. Please contact your mobile phone carrier for details.

4.      Terms of Sale

         4.1. Asopie SuperBox Subscriptions; Continuous Subscriptions; Cancellation Policy

 
SuperBox Subscriptions. We offer a monthly subscription plan for our products  (each, a “Asopie SuperBox Subscription”). The number of products and types (i.e., an individual product like Acai, Graviola etc) you receive on your first delivery is selected by Asopie at our own discretion, and after the first delivery solely based on the selections you make.
For example, after the first delivery, we will provide you with a greater flexibility to, monthly, choose, mix and match from our collection of products. Our subscription package is only available for the Hong Kong & Macau market. We provide free delivery of the SuperBox to selected areas and regions at our own discretions. If we change the prices or other charges associated with our Superbox Subscription plan, we will provide you with notice of such changes, such as by email or a notice posted on our Sites. The fees for the SuperBox Subscription can be found on the site and may be subject to change in the future. For more information about our SuperBox Subscriptions, please visit our website. Note that we do not currently deliver Asopie SuperBox to every location, so please visit our subscription page or contact us to see if we deliver to your area.

         4.2 Continuous Subscriptions.

When you register for a Superbox Subscription, your expressly acknowledge and agree that;

(a) Asopie (or our Third-Party Payment Processor) is authorized to charge you one time for your subscription package (in addition to any applicable taxes and other charges), which includes 4 Superboxes and delivery.

(b) your Superbox will be delivered to you at the beginning of each month for 4 consecutive months.

(c) has the right to refuse delivery to certain regions or cancel your subscription at our own descretion. You may request for your Superbox to be delivered to another address within our dlievery zone, if you’d like, by emailing us your new delivery address (charges may still apply)(for more information about our pricing and billing policies related to our Superbox Subscription, please visit the Product Page on our website)

                 4.2.1 Cancellation Policy.  

Asopie Superbox Subscription is a one-time payment (prepaid) subscription and automatically cancels after the last delivery. You may cancel your subscription not later than 3 working days prior to the delivery of your first box by contacting us via email (charges may apply).

In the event you cancel your Superbox Subscription, please note that we may still send you promotional communications about Asopie, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.

4.3. Non-Subscription Products

4.3.1 Third Party Purchases.

From time to time, certain of our Products may be offered through a Third Party Channel (each, a “Third Party Purchase”). Your use of and/or interaction with any Third Party Channel are solely between you and the third party.  Asopie does not control or endorse, and makes no representations or warranties regarding, any Third Party Channel. Third Party Channels may impose their own terms, policies or processes (“Third Party Terms”), separate from these Terms, and you should carefully review those Third Party Terms. Your access to and use of such Third Party Channels and your acceptance of Third Party Terms is at your own risk.

                    4.3.2 Asopie “Buy Now” Purchases.

We offer a range of Asopie products available on a non-subscription basis (Buy Now) through our Sites (each, a “Asopie Buy Now Purchase”).  For purposes of these Terms, Asopie Buy Now Purchase (exclude the SuperBox) offered by Asopie, as described below.

                    4.3.3 Asopie Products.

The Asopie website (www.asopie.com) is an online shop and platform operated by Asopie Limited, where you can purchase various Asopie branded natural food products from the Amazon rainforest region. All Products purchased through Asopie website are sold by ASOPIE LIMITED. For more information, please visit the “Our Roots” page on our website or contact us.

For purposes of these Terms, any Products referenced in this Section 4.3 are referred to as “Non-Subscription Products.”

                    4.3.4 Cancellation Policy.    

You may cancel your Asopie Buy Now purchases by emailing us at info@asopie.com. Any order(s) that are processed for dispatch or “shipped”, however, cannot be cancelled. You will be responsible for all charges (including any applucable taxes and other charges) incurred with respect to any order identified as “Processing” or “Shipped” prior to the cancellation of your order.

         4.4. Gift Cards

Asopie may offer gift cards from time to time. By purchasing or redeeming an Asopie gift card you agree to our Gift Card Terms and Conditions, which will be availble upon purchase.

         4.5. Payment and Billing Information

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your Asopie SuperBox subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any payment method problems before we proceed with your Order. If you want to change or update your payment method information, you can do so at any time by visit product checkout page or email us.

If a payment is not successfully settled and you do not edit your payment method information or cancel your Order, or account, as applicable, you remain responsible for any uncollected amounts.

You acknowledge that the amount billed may vary due to promotional offers, preferences you select, changes you make to your Order, or changes in applicable taxes or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount.

Notwithstanding anything provided above, for the purposes of this Section 4.6, any Third Party Purchase will be billed and charged in accordance with the applicable Third Party Terms.

         4.6. Pricing and Availability

All prices on our Sites are shown in Hong Kong Dollar (HKD) and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice, including without limitation, as based on geographic or other criteria as we may establish from time to time; provided, however, that if we change the amounts or other charges associated with our subscription plan, we will provide advance notice of such changes in accordance with Section 3. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of Orders to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your Order in accordance with the cancellation policies set forth in Sections 4.2 and 4.3 as applicable.

All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products without prior notice. We strive to provide you with high-quality Products, and given the seasonality of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at info@asopie.com or through our contact us page, as applicable.

Our products are available for delivery in Hong Kong & Macau.

                    4.6.1 Hong Kong Orders:

In Hong Kong we offer doorstep delivery to Hong Kong Island, Kowloon and New Territories. Customers based on the Outlying Islands (e.g. Discovery Bay, Lama Island etc.) may arrange for an “Order exchange” or “Drop off” (non-doorstep delivery) anywhere on Hong Kong Island and Kowloon. Every “Order Exchange” or “Drop Off” is handled on a case-to-case basis and is subject to time and availability.

In lieu of having your Order delivered to you, you may pick up your Order from us in Sai Kung town, Hong Kong.

If you wish to pick up your Order or arrange a Drop Off / (Order Exchange), please contact us at info@asopie.com.

                    4.6.2 Macau Orders:

All doorstep delivery to Macau may be subject to a “Minimum Order Quantity”.  In lieu of having your Order delivered to your doorstep in Macau, you may arrange for an “Order exchange” or “Drop off”, anywhere on Hong Kong Island and Kowloon, or for a pick up from us in Sai Kung Town, Hong Kong.

If you wish to pick up your Order or arrange a Drop Off / (Order Exchange), please contact us at info@asopie.com.

         4.7. Taxes

Extra charges and tax may apply to Orders delivered into Macau.

         4.8. Shipping and Handling

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by both third party couriers and us. When you purchase a Product from our Sites, we generally ship within 48 hours, not including weekends and public holidays.

All Products purchased from us are made pursuant to a shipment contract.

When you purchase a Product that is delivered to you any where in Hong Kong, whether by us or third party couriers, the risk of loss of such Product passes to you upon the delivery of such Product to you.  Deliveries to Macau are subject to additional Terms & Conditions, on case-by-case basis.

Notwithstanding anything provided above, for the purposes of this Section 4.8, shipping and handling for any Third Party Purchase will be made in accordance with and subject to the applicable Third Party Terms.

         4.9. Deliveries

You are responsible for inspecting all Products for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive. We recommend that, at delivery, you ensure that any fruit pulp you receive is within refrigerated temperature.

In the unlikely event you have any reason to believe that any Product in your delivery or purchase is not suitable for consumption, contact us immediately at info@asopie.com, or the applicable Third Party Channel, and refrain from consumption. We will arrange for in person product inspection anywhere in Hong Kong and replace the Product accordingly. To maintain the quality and integrity of the Products, we recommend that you immediately refrigerate all perishable Products upon delivery or purchase and follow the instructions on the Products labels

General instructions on food safety and storage can be found at the Food and Environmental Hygiene Department (FEHD) of Hong Kong SAR. We recommend that you follow the FEHD’s instructions on safe food handling.

If you will not be at home when your Products delivery arrives, we recommend you arrange for someone to receive your delivery on your behalf.

You can provide additional delivery instructions when placing your Order, such as requesting that your delivery be left at your doorstep, or with a doorman or neighbor.

You may also contact us at info@asopie.com with a request for special delivery arrangements. Certain delivery arrangements may require special delivery packaging, such as insulated bags, and extra charges may apply.

If packaged in insulated bags, a frozen package typically remains frozen for several hours. Depending on the season and temperature in your area at the time of delivery, advance planning by you should be made for immediate and proper storage of your Products prior to consumption.

Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.

Notwithstanding anything provided above, packaging of and delivery instructions related to any Third Party Purchase may vary depending on the applicable Third Party Channel; accordingly, for the purposes of this Section 4.9, any deliveries of Third Party Purchases may be subject to additional applicable Third Party Terms.

In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. If timely delivery of your Order is not feasible, we may cancel your Order for the period so affected and issue you a Credit (as defined below) or refund of the purchase price for that Order delivery.

         4.10. Resale

Asopie Limited is the owner of the Asopie brand (Including Asopie Amazonian Natural Food) and all Intellectual Property Rights forming part of the Asopie Products and the Asopie brand, and has the right to grant or refuse third party the right to resell the Asopie products.

You are not permitted to produce or reproduce products under the Asopie brand or offer any altered version of any Asopie branded product, without our written concent

You are not permitted to use the Asopie brand for marketing purposes without the written consent of Asopie Limited. Resellers interested in reselling Asopie products can contact us at info@asopie.com.

         4.11. Returns, Replacements, Refunds, and Credits

If you are dissatisfied with a Product ordered on our Sites for any reason, please contact us at info@asopie.com within seven (7) days of the date you received your Product. Depending on the circumstances, we may, in our sole discretion, replace the Product at our expense, provide you a full or partial refund of the purchase price for that Product, or provide you with Credits for that Product that will automatically be applied to future deliveries or Purchases, as applicable. Notwithstanding the foregoing, Credits for certain types of Products may require additional action on your part (e.g., application of a coupon code) in order to be applied to future purchases, which shall be communicated to you at the time of issuance.

We may require the return or photographic documentation of any Product that you are dissatisfied with before we provide you a refund, replacement, or Credit.

In certain circumstances, such as if we want to thank you for your patience with a delayed delivery or to address another customer service issue, we may provide you customer experience credits of promotional value that will be applied to your next eligible Order. Credits may only be redeemed for the type of Product for which they were issued (i.e., Credits for a Superbox subscription or Buy Now Orders). In addition to the foregoing, Credits for certain types of Products may only be applied to future deliveries of the specific type of Products for which they were issued. Credits are promotional in nature, are not transferable, and are not redeemable for cash or other property.

Credits may only be applicable for a certain period and cannot be used after it expires. All decisions regarding your Credit balance will be determined in our sole discretion and are final.

Notwithstanding anything provided above, for the purposes of this Section 4.11, returns of and refunds for any Third Party Purchases will be subject to the applicable Third Party Terms. If you are dissatisfied with any Third Party Purchases, please contact the applicable Third Party Channel for their return and refund policies.

5.      License to Access and Use Our Sites and Content

Unless otherwise indicated in writing by us, the Sites and all content and other materials contained therein, including, without limitation, the Asopie logo and all designs, text, graphics, pictures, information, data, software, sound files, User Content (as defined in Section 11), other files and the selection and arrangement thereof (collectively, “Content”) are the proprietary property of Asopie and are protected by Hong Kong and international copyright laws.

You are hereby granted a limited, nonexclusive, nontransferable, nonsublicensable license to access and use the Sites and Content. However, such license is subject to these Terms and does not include any right to (a) sell, resell or use commercially the Sites or Content, (b) distribute, publicly perform or publicly display any Content, (c) modify or otherwise make any derivative uses of the Sites or Content, or any portion thereof, (d) use any data mining, robots or similar data gathering or extraction methods, (e) download (other than the page caching) any portion of the Sites or Content, except as expressly permitted by us, and (f) use the Sites or Content other than for their intended purposes. Any use of the Sites or Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, trademark, copyright or other proprietary rights of Asopie or any third party, whether by estoppel, implication or otherwise. This license is revocable at any time.

Notwithstanding anything to the contrary in these Terms, the Sites and Content may include software components provided by Asopie or a third party that are subject to separate license terms, in which case those license terms will govern such software components.

6.      Repeat Infringer Policy; Copyright Complaints

In accordance to Copyright Act and other applicable laws, we have adopted a policy of limiting access to the Sites, for users, in appropriate circumstances and in our sole discretion, who infringe the intellectual property rights of others. If you believe that anything on the Sites infringes any copyright that you own or control, you may send us a notification at info@asopie.com

You should also note that if you knowingly make any material misrepresentation in your notification that the material or activity is infringing, you will be liable for any damages, including, without limitation, costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

7.      Trademarks

“Asopie,” the Asopie logo and any other Asopie Product or service names, logos or slogans that may appear on the Sites or Products are trademarks of Asopie and may not be copied, imitated or used, in whole or in part, without our prior written permission. You may not use any metatags or other “hidden text” utilizing “Asopie” or any other name, trademark or Product or service name of Asopie without our prior written permission. In addition, the look and feel of the Sites and Products, including, without limitation, all page headers, custom graphics, button icons and scripts, constitute the service mark, trademark or trade dress of Asopie and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, Product names and company names or logos mentioned on the Sites or Products are the property of their respective owners and may not be copied, imitated or used, in whole or in part, without the permission of the applicable trademark holder. Reference to any Products, services, processes or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Asopie.

8.      Hyperlinks

You are granted a limited, nonexclusive, nontransferable right to create a text hyperlink to the Sites for noncommercial purposes, provided that such link does not portray Asopie or any of our Products in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use Asopie logo or other proprietary graphic of Asopie to link to the Sites without our express written permission. Further, you may not use, frame or utilize framing techniques to enclose any Asopie trademark, logo or other proprietary information, including the images found on the Sites or Products, the content of any text or the layout or design of any page, or form contained on a page, on the Sites without our express written consent.

Asopie makes no claim or representation regarding the quality, content, nature or reliability of third party websites accessible by hyperlink from the Sites or of websites linking to the Sites. Such sites are not under our control and we provide these links to you only as a convenience. The inclusion of any link does not imply our affiliation, endorsement or adoption of any site or any information contained therein. Except as otherwise provided herein, when you leave the Sites, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Sites.   

9.      Third Party Content

We may display content, advertisements and promotions from third parties through the Sites or in shipments with Products (collectively, “Third Party Content”). We do not control, endorse or adopt any Third Party Content, and we make no representations or warranties of any kind regarding such Third Party Content, including, without limitation, regarding its accuracy or completeness. You acknowledge and agree that your interactions with third parties providing Third Party Content are solely between you and such third parties.

User Conduct

You agree that you will not violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Sites. You agree that you will abide by these Terms and will not:

  • Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
  • Use or attempt to use another user’s account or personal information without authorization from such user and Asopie;
  • Use the Sites in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Sites or that could damage, disable, overburden or impair the functioning of the Sites in any manner;
  • Reverse engineer any aspect of the Sites or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any Content, area or code of the Sites;
  • Attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Sites that you are not authorized to access;
  • Develop any third party applications that interact with User Content or the Sites without our prior written consent;
  • Use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Sites, extract data or otherwise interfere with or modify the rendering of Site pages or functionality; or
  • Use the Sites for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

11.      User Content

The Sites may include interactive features and areas that allow users to create, post, share or store content, including, but not limited to, recipes, reviews, photos, videos, music, sound, text, graphics, code, items or other materials (collectively, “User Content”). If you decide to share your User Content with others through the Sites or third party platforms, you understand that this User Content will be viewable by others in accordance with the privacy settings you establish. You agree that you are solely responsible for your User Content and for your use of any interactive features and areas of the Sites.

By using the interactive features and areas of the Sites, you further agree not to create, post, share or store any of the following:

  • User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  • User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
  • User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  • User Content that contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
  • User Content that impersonates, or misrepresents your affiliation with, any person or entity;
  • User Content that references or depicts Asopie or our Products but fails to disclose a material connection to us, if you have one (for example, if you are an Asopie employee or paid blogger);
  • User Content that contains any unsolicited promotions, political campaigning, advertising or solicitations;
  • User Content that contains any private or personal information of a third party without such third party’s consent;
  • User Content that references alcohol irresponsibly, such as references to overconsumption or use by minors;
  • User Content that contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
  • User Content that, in our sole judgment, is objectionable or that restricts or inhibits any other person from using or enjoying the Sites or Products, or that may expose Asopie or others to any harm or liability of any type.

Although we have no obligation to screen, edit or monitor User Content, we reserve the right, and have absolute discretion, to remove, screen or edit User Content posted or stored on the Sites at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Sites at your sole cost and expense.

12.     Rights in User Content

If you submit content you own, you retain your ownership of your intellectual property rights. We do not claim any ownership interest in your User Content. However, by uploading, posting or submitting User Content to the Sites or to our pages or feeds on third party social media platforms (e.g., Asopie’s Facebook page, Instagram page or Twitter feed), you hereby grant Asopie a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your User Content, in whole or in part, and your name, likeness, voice and persona in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic and other commercial and noncommercial purposes.

By uploading, posting or submitting User Content to Asopie through the Sites or through our pages or feeds on third party social media platforms, you represent and warrant that (a) such User Content is nonconfidential, (b) you own and control all of the rights to the User Content or you otherwise have all necessary rights to post such User Content, (c) you authorize Asopie to use such User Content for the purposes described in these Terms, (d) the User Content is accurate and not misleading or harmful in any manner, and (e) the User Content, and your use and posting thereof, does not and will not violate these Terms or any applicable law, rule, regulation or third party right.

13.     Feedback

Separate and apart from User Content, you can submit questions, comments, suggestions, ideas, original or creative materials or other information about Asopie, the Sites or the Products (collectively, “Feedback”). Feedback is nonconfidential and shall become the sole property of Asopie. Asopie shall own exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

14.     Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless Asopie, and our respective past, present and future employees, officers, directors, contractors, consultants, equityholders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (individually and collectively, the “Asopie Parties”), from and against all actual or alleged Asopie Party or third party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, “Claims”), including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to (a) any use or misuse of the Sites, Content or Products by you or any third party you authorize to access or use such Sites, Content or Products, (b) any User Content you create, post, share or store on or through the Sites or our pages or feeds on third party social media platforms, (c) any Feedback you provide, (d) your violation of these Terms, and (e) your violation of the rights of another. You agree to promptly notify Asopie of any third party Claims, cooperate with the Asopie Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that the Asopie Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Asopie.

15.     Disclaimers

You are solely responsible for, and assume all risks related to, the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products. you are also solely responsible for knowing about any food allergies you may have and verifying the products and their contents before handling, preparing, using or consuming such products.

Further, you understand, acknowledge and agree that we produce, store and package our products in a facility that handles other products including allergens such as wheat, soy and nuts (and more), and cannot guarantee that cross-contamination will not occur between products.

We attempt to display the products and other materials and information you view on the sites, including pricing and product details, as accurately as possible. however, we do not guarantee the accuracy of such materials and information. in the event of an error on our sites, in an order confirmation, in processing or delivering an order or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel your order and issue you a refund. you further agree that the products and other materials you receive in your order may vary from the products and materials displayed on the sites due to a number of factors, including, without limitation, system capabilities and constraints of your computer, manufacturing process or supply issues, the availability and variability of products, distinct production or other preparation methods and, seasonality of the products, variability of production equipments. the sites may contain information about products that are not available in every location. a reference to a product on the sites does not imply or guarantee that it is or will be available in your location or at the time of your order. without limiting the generality of the foregoing, we make no representations or warranties of any kind regarding any content related to our products provided by or displayed through a third party channel, including, without limitation, regarding its accuracy or completeness.

Except as may be provided in a warranty by the manufacturer of a product, all products and the sites and content are provided on an “as is” basis without warranties of any kind, either express or implied. Asopie disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as to the sites, content and products, any warranties that arise from trade usage or custom, and any warranties that the sites or products will be free and clear from any adverse lien or security interests.

The information and products on our sites are intended for general use only and are not intended to diagnose, cure, treat, or prevent any disease or provide medical advice.

We reserve the right to change any and all Content and to modify, suspend or stop providing access to the Sites (or any features or functionality of the Sites) and the Products at any time without notice and without obligation or liability to you. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier, vendor or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us.

16.      Limitation of Liability; Release

To the fullest extent permitted by applicable law, in no event shall the Asopie parties be liable for any indirect, special, incidental, or consequential damages of any kind (including, but not limited to, loss of revenue, income or profits, loss of use or data, loss or diminution in value of assets or securities, or damages for business interruption) arising out of or in any way related to the access to or use of the sites or content (including, but not limited to, user content, third party content and links to third party sites), or the order, receipt or use of any product, or otherwise related to these terms (including, but not limited to, any damages caused by or resulting from reliance on any information obtained from any Asopie party, or from events beyond the Asopie parties’ reasonable control, such as site interruptions, deletions of files or emails, errors or omissions, defects, bugs, viruses, trojan horses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to the Asopie parties’ records, programs or systems), regardless of the form of action, whether based in contract, tort (including, but not limited to, simple negligence, whether active, passive or imputed) or any other legal or equitable theory (even if the party has been advised of the possibility of such damages and regardless of whether such damages were foreseeable).

To the fullest extent permitted by applicable law, in no event shall the maximum aggregate liability of the Asopie parties (jointly) arising out of or in any way related to (a) the order, receipt or use of products purchased from Asopie limited, exceed the amount paid for such products; and (b) the order, receipt or use of products, or access or use of the sites or content, exceed the greater of HKD250 or the amount you paid to us in the one (1) month period immediately preceding the date on which your claim arose. the foregoing limitations shall apply even in the event your remedies hereunder fail of their essential purpose, and the foregoing shall constitute the Asopie parties’ sole liability and obligation in respect hereof, regardless of the form of action, whether based in contract, tort (including, but not limited to, simple negligence, whether active, passive or imputed), or any other legal or equitable theory.

To the fullest extent permitted by applicable law, you, on behalf of your heirs, executors, administrators, legal and personal representatives, hereby release, waive, acquit and forever discharge the Asopie parties from and against, and covenant not to sue any such Asopie party for, all claims you have or may have arising out of or in any way related to these terms.

The limitations set forth in this section 16 will not limit or exclude liability for personal injury or property damage directly and proximately caused by products you purchase from us, or for our fraud, gross negligence, or intentional, wilful, malicious or reckless misconduct.

17.     Modifications to the Sites and Products

We reserve the right in our sole discretion to modify, suspend or discontinue, temporarily or permanently, the Sites (or any features or parts thereof) or the provision of the Products at any time.

18.     Dispute Resolution; Arbitration

PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH ASOPIE AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.

         18.1. Binding Arbitration

Except for any disputes, claims, suits, actions, causes of action, demands or proceedings (collectively, “Disputes”) arising out of or related to a violation of Section 10 or Disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents, you and Asopie agree (a) to waive your and Asopie’s respective rights to have any and all Disputes arising from or related to these Terms, or the Sites, Content or Products (including, without limitation, Third Party Purchases), resolved in a court, and (b) to waive your and Asopie’s respective rights to a jury trial. Instead, you and Asopie agree to arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court).

         18.2. No Class Arbitrations, Class Actions or Representative Actions

You and Asopie agree that any Dispute arising out of or related to these Terms or the Sites, Content or Products is personal to you and Asopie and that such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. You and Asopie agree that there will be no class arbitration or arbitration in which an individual attempts to resolve a Dispute as a representative of another individual or group of individuals. Further, you and Asopie agree that a Dispute cannot be brought as a class or other type of representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.

         18.3. Notice; Informal Dispute Resolution

You and Asopie agree that each party will notify the other party in writing of any arbitrable or small claims Dispute within thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the Dispute informally. Notice to Asopie shall be sent by certified mail or courier to Asopie Limited, Attn: 1/F, 11, Man Nin Street, Sai Kung, New Territories, Hong Kong. Your notice must include (a) your name, postal address, telephone number, the email address you use or used for your Asopie account and, if different, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent electronically in accordance with Section 3 and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the Dispute, (y) a description in reasonable detail of the nature or basis of the Dispute, and (z) the specific relief that we are seeking. If you and Asopie cannot agree how to resolve the Dispute within thirty (30) days after the date notice is received by the applicable party, then either you or Asopie may, as appropriate and in accordance with this Section 18, commence an arbitration proceeding or, to the extent specifically provided for in Section 18.1, file a claim in court.

         18.4. Process

EXCEPT FOR DISPUTES ARISING OUT OF OR RELATED TO A VIOLATION OF SECTION 10 OR DISPUTES IN WHICH EITHER PARTY SEEKS TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT OR SEEKS INJUNCTIVE OR OTHER EQUITABLE RELIEF FOR THE ALLEGED UNLAWFUL USE OF INTELLECTUAL PROPERTY, INCLUDING, WITHOUT LIMITATION, COPYRIGHTS, TRADEMARKS, TRADE NAMES, LOGOS, TRADE SECRETS OR PATENTS, YOU AND ASOPIE AGREE THAT ANY DISPUTE MUST BE COMMENCED OR FILED BY YOU OR ASOPIE WITHIN ONE (1) YEAR OF THE DATE THE DISPUTE AROSE, OTHERWISE THE UNDERLYING CLAIM IS PERMANENTLY BARRED (WHICH MEANS THAT YOU AND ASOPIE WILL NO LONGER HAVE THE RIGHT TO ASSERT SUCH CLAIM REGARDING THE DISPUTE). You and Asopie agree that (a) any arbitration will occur in Hong Kong, (b) arbitration will be conducted confidentially by a single arbitrator in Hong Kong.

         18.5. Authority of Arbitrator

As limited by these Terms the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.

         18.6. Severability

If any term, clause or provision of this Section 18 is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this Section 18 will remain valid and enforceable. Further, the waivers set forth in Section 18.2 are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law.

         18.7. Opt-Out Right

You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 18 by writing to: Asopie Limited, Attn: 1/F, 11, Man Nin Street, Sai Kung, New Territories, Hong Kong. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 19.

19.      Governing Law and Venue

These Terms, your access to and use of the Sites and your order, receipt and use of the Products shall be governed by and construed and enforced in accordance with the laws of Hong Kong, without regard to conflict of law rules or principles (whether of Hong Kong or any other jurisdiction) that would cause the application of the laws of any other jurisdiction.

20.      Termination

Notwithstanding anything contained in these Terms, we reserve the right, without notice and in our sole discretion, to terminate your right to access or use the Sites and to order, receive and use the Products, at any time and for any or no reason, and you acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, to the fullest extent permitted by applicable law.

21.      Severability

If any term, clause or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.

22.     Survival

The following sections will survive the expiration or termination of these Terms and the termination of your relationship with Asopie: all defined terms and Sections 1, 3, 4, 5 (first paragraph only), 6, 7, 8 (second paragraph only), 9 through 23.

23.     Miscellaneous

These Terms constitute the entire agreement between you and Asopie relating to your access to and use of the Sites and your order, receipt and use of Products. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of Asopie. No waiver of any provision of these Terms will constitute a waiver of such provision in any prior, concurrent or subsequent circumstance, and Asopie’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.